Question: How can a small business owner legally pursue a customer who has refused to pay for a delivered product, despite multiple collection attempts and the involvement of a collections agency?

Answer: In a case where a customer refused to pay for a specially ordered item, claiming it was related to an unresolved warranty issue with a previous purchase from a previous owner of the store, you should first check if any insurance policy will help you mitigate the losses attributed to the unpaid for custom item. Should this not be successful, you may consider filing a small claims court case. If you'd like to book a call with an attorney to discuss your situation, or for next steps regarding the filing of your claim, contact Cape Law to see if services are offered in your jurisdiction.