Question: How should a business handle a situation where a former customer is using a website and social media to defame the business, potentially affecting investor relations and business reputation?

Answer: In a case of defamation through negative online reviews and a dedicated website, you may formally demand the other party cease and desist such communications by sending a cease and desist letter to the individual making claims, demanding the removal of defamatory content and cessation of harmful activities, with the possibility of legal action if the demands are not met. You should document all defamatory statements, and if you have incurred measurable damage as a result of such statements, keep substantiation of this as well. If you would like assistance drafting a cease and desist letter, see if Cape offers services in your jurisdiction.