Question: How can I address the denial of service for my vehicle's repairs by the insurance, and what steps should I take since I did not receive the coverage booklet that details what repairs are covered under my service contract?

Answer: In a case of a denied vehicle service claim due to a misunderstanding of warranty coverage, you should the insurance company directly to clarify the terms of the warranty and to file a claim for the necessary repairs. The insurance company will then determine if the repairs are covered under the policy. Review your policy carefully for any indication of what is your responsibility regarding communication with the insurance. If you do not have a copy of your policy and what is covered, reach out to your insurance to receive a copy ASAP.